Care Technician (HIV Services)

The William F. Ryan Community Health Network is a group of not-for-profit, federally qualified health centers that delivers high quality, affordable and comprehensive medical care to diverse and underserved communities. We are currently seeking a Care Technician for Ryan-NENA Community Health Center on the Lower East Side.

Position Overview:

Provide intensive prevention and support services to HIV positive and at-risk HIV negative populations; link them to primary care and support services through intensive outreach, escort services, advocacy, and health education, using various models, including Evidence-Based Interventions (EBI) especially preexposure prophylaxis (PrEP) to those at highest risk of contracting HIV in order to keep them HIV negative.

Essential Functions:

  •  Assess patients for support services programs such as and case management services, through completion of intake/assessment, reassessment process and development of service plan.
  •  Document all patient encounters in the electronic medical record, ensuring that client and patient records are maintained in accordance with agency protocols and standards.
  •  Conduct HIV testing as needed.
  •  Work with Center staff to identify current patients appropriate for PrEP.
  •  Educate potential patients about PrEP and encourage their participation in the program.
  •  Provide behavioral and adherence counseling for clients receiving PrEP treatment.
  •  Encourage increased acceptance of PrEP by educating community residents and agencies about the Centers program.
  •  Conduct community outreach to increase PrEP caseload.
  •  Provide home, hospital, or community site visits and escorts, as indicated in the patient’s service plan.
  •  Ensure coordination and intensive follow-up of medical, psychiatric and social services. Schedule and facilitate patients’ attendance at medical and other appointments.
  •  Refer patients with overt psychiatric problems to mental health practitioners.
  •  Implement, monitor, reassess and document activities related to the service plan to ensure that patient needs are met.
  •  Conduct intensive case finding with hard to reach populations and those that have disengaged or are at risk of disengaging from care.
  •  Practice accepted infection control measures in accordance with OSHA Blood Borne Pathogens Standards, and the Center’s policies and procedures.
  •  Collaborate and consult with team and other service providers in identifying service gaps for case planning activity.
  •  Develop and expand the network of communication and cooperation with other health, mental health, drug treatment, and social service provider agencies working with targeted populations.
  •  Advocate and negotiate services on behalf of patient, family and significant others, in accordance with Center policies and procedures.
  •  Provide crisis intervention and referrals to emergency services.
  •  Conduct group and individual level educational and behavioral interventions utilizing evidence-based curricula and educational materials.
  •  Assist in program compliance with funding requirements, including data collection and timely and accurate submission of information/reports to supervisor.
  •  Implement strategies to reach target populations.
  •  Educate patients regarding early medical intervention, options to reduce/modify stressors, and adherence to treatment regimens and appointment schedules.
  •  Attend required meetings, case conferences and supervision, as assigned.
  •  Provide presentations to promote the services of the program, participate in community outreach and education activities to promote the Program’s services.
  •  Attend conferences, in-service seminars and meetings, as assigned.
  •  Immediately report any problems/unusual occurrences to supervisor.
  •  Perform other duties and/or projects as assigned.

Minimum Experience and Skills Required:

  •  1-2 years of social services, health education or care coordination experience.
  •  Experience providing supportive and/or educational services to HIV positive patients.
  •  Experience working with various intervention models.
  •  Strong communication and interpersonal skills.
  •  Ability to work flexible hours, including evenings and weekends.
  • Education, Licenses, and/or Certifications Required:
  •  High school diploma or equivalent.
  •  Valid driver’s license.

Preferred Qualifications:

  •  BSW or BA in Health or Human Services
  •  Bilingual English/Spanish.
  •  HIV testing experience.
  •  Medicaid/CHIP/managed care experience.
  • Application

For consideration, please forward resume to, and reference the job title in the subject line.

Equal Opportunity Employer

Ryan Network is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.