Clinical Unit Coordinator (RN)

REPORTS TO: Deputy Director
DEPARTMENT: Adult Medicine
SUPERVISES OTHERS: Yes
CLASSIFICATIONS: Permanent, Full-Time, Exempt
NETWORK SITE: NENA
UNION/NON-UNION: Non-Union

Position Overview:

Manage all aspects of the day-to-day operations of the Internal Medicine Department including clinical and administrative supervision of Licensed Practical Nurses and Medical Assistants, triaging same-day or walk-in patients, monitoring patient flow, and assuring excellent customer (patient and provider) satisfaction. This work is carried out in support of the mission and goals of the Ryan Network.

Essential Functions:

  • Recruit, train and supervise all clinical and support staff for the Internal Medicine Department, including Specialty services.
  • In conjunction with the Medical Director, develop, implement and monitor provider schedules to facilitate the smooth functioning of the Internal Medicine Department (including Specialties).
  • Develop, implement and monitor support staff schedules to ensure proper coordination with provider schedules.
  • Respond to patient inquiries and complaints. Direct patients to appropriate support staff as needed.
  • Ensure compliance with all HIPAA privacy and security rules and regulations.
  • Provide clinical in-service training on an ongoing basis to Licensed Practical Nurses and Medical Assistants.
  • Oversee all daily operations with the department, including but not limited to nursing assignments, ordering medical equipment and supplies, emergency equipment, code cart & 02 tank upkeep, adherence to OSHA guidelines, availability of patient educational materials, etc.
  • Assist Medical Director in organizing, coordinating, implementing, and participating in quality assurance and peer review meetings.
  • Serve as liaison with other community agencies, health care providers, social services, schools, etc.
  • Assist the Medical Director in implementing, monitoring, and evaluating grant objectives.
  • Provide direct clinical care to patients when needed.
  • Assist with supervision of other clinical departments and ancillary services (eg. lab, X-ray, etc.) when necessary.
  • Attend all Ryan-NENA meetings and training sessions as required.
  • Immediately report any problems or unusual occurrences to supervisor.
  • Demonstrate a professional, courteous and respectful attitude in dealing with patients, immediate supervisor and other employees.
  • Practice accepted infection control measures in accordance with the OSHA Bloodborne Pathogens Standards, and Center Policies and Procedures.
  • Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient needs.
  • Perform other duties and projects as assigned.

Minimum Experience and Skills Required:

  • Three years of experience in ambulatory Internal Medicine setting (Emergency room, clinic or health center).
  • 2-4 years of supervisory experience.
  • Demonstrated track record of organization, focus, and ability to work in a fast-paced clinic.
  • Working experience with electronic medical records software.
  • Computer literacy in a Microsoft environment: MS Outlook, Word and Excel.

Education, Licenses, and/or Skills Required:

  • Bachelor of Nursing degree.
  • Valid Registered Nurse License in New York State.

Preferred Qualifications:

  • Bilingual Spanish/English.
  • Experience with eClinicalWorks.

Competencies Required:
Customer Service:

  • Professional, courteous and respectful attitude in dealing with patients.
  • Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served.
  • Commit to exceeding expectations of the patient.
  • Cooperation/Teamwork
  • Works well with others.
  • Contribute input to improve outcomes.
  • Asks others for opinions and feedback; provide feedback in a tactful respectful way.

Minimal Training Time:
180-day probationary period.

Working Conditions:

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.
  • The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The work is primarily in a mental health clinic and/or general primary care setting which includes the unpredictability in behaviors of individuals and acute and chronic infectious diseases which may be contagious. Adequate preparation and precaution is necessary.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Network is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.