The William F. Ryan Community Health Network is a group of not-for-profit, federally qualified health centers that delivers high quality, affordable and comprehensive medical care to diverse and underserved communities. We are currently seeking an Associate Director Human Resources at our William F. Ryan Community Health Center located on the Upper West Side of Manhattan.

Position Overview: 

The Associate Director, Human Resources is responsible for the management of day-to-day functions of the Human Resources Department, including, but not limited to, onboarding, performance management, compliance, training coordination, employee engagement and human resources technology. This work is carried out in support of the mission and goals of The Network.

Essential Functions:

Oversight, Management & Collaboration

  •  Provide support and guidance to all staff regarding designated Human Resources disciplines including, but not limited to: new hire and existing staff administration, performance management and employee relations, policies & procedures, human resources technology, and training & development.
  •  Supervise assigned Human Resources staff, providing guidance and development opportunities.
  •  Continuously seek to improve the quality of HR outcomes and contributions to the organization.
  •  Recommend methods and approaches to HR functions that result in streamlined processes, increased efficiencies and the delivery of information, tools & resources to staff.

On-boarding, Off-boarding & Payroll

  •  Work collaboratively with in-house recruiters to ensure timely processing of new hires, promotions, departures, etc.
  •  Ensure a pleasant and smooth on-boarding process through oversight of the processes, including, but not limited to, new hire documents, internal and external communications regarding new hires, transfers, etc., resource and space coordination.
  •  Management of New Hire Orientation and facilitation of HR presentations.
  •  Oversight of the information flow related to the processing of payroll related matters and resolution of payroll related matters connected to HR functions.
  •  Ensure employees are off-boarded appropriately.
  •  Assist in the analysis of exit interviews and oversee the documentation of results.
  •  Conduct exit interviews as assigned.

Human Resources Technology

  •  Implement Human Resources Technology and other technology as appropriate and serve as point person for appropriate HR technology.
  •  Ensure the integrity of the data in the Human Resources Information (HRIS) system.
  •  Partner with other departments to maximize the technology within the organization.

Training & Development

  •  Oversee the coordination of mandatory trainings.
  •  Seek to implement new methods of training & development, such as learning management systems.
  •  Facilitate training for staff regarding human resources/organizational development topics, and others as appropriate.
  •  Evaluate the impact of training and make recommendations to improve content, delivery, etc.

Performance Management & Employee Relations

  •  Oversee the performance evaluation process and seek to improve and/or expand upon performance evaluation practices.
  •  Analyze absence and lateness reports, and work with supervisors to assure that appropriate action is taken.
  •  Coach management on performance management, including reviewing documented
  •  Conduct employee grievances as assigned, and maintain all applicable files relating to grievances.
  •  Participate in and keep minutes of Labor Management and other meetings as assigned.
  •  Attend Administrative and Supervisors Meetings, conferences, and seminars, as requested.

Employee Engagement

  •  Participate in and lead as appropriate, employee engagement initiatives, including, but not limited to, employee appreciation days, special events, recognition and motivation initiatives and employee surveys.

Reporting & Compliance

  •  Produce reports related to HR functional areas of responsibility.
  •  Oversee the completion of or complete as necessary external and/or internal requests for reports.
  •  Ensure HR functional areas of responsibility are compliant with federal, state and regulatory laws and/or requirements.
  •  Maintain knowledge of trends and changes in Human Resources legislation


  •  Collaborate with the HR team members who lead or focus in other HR functions (i.e. benefits,
  • credentialing).
  •  Immediately report any problems unusual occurrences to supervisor.
  •  Other duties and/or projects as assigned.

Minimum Experience and Skills Required:

  •  5 years of experience in a similar/lead position in a mid-sized organization (500+ employees).
  •  2 years of supervisory experience.
  •  Experience in program development and management.
  •  Ability to balance shifting priorities and keep track of multiple tasks and deadlines.
  •  Track record gaining trusting and establishing credibility.
  •  Team player with sensitivity to cultural and personal diversity.
  •  Professional achievements related to culture management and delivery of outstanding internal
  • customer service.
  •  Strong computer literacy with proficiency in standard office software such as Microsoft Word, Excel,
  • Outlook, Power Point, and Access.
  •  Proficiency in Human Resources Information Systems.
  •  Prior experience implementing Human Resources Technology.

Education, Licenses, and/or Certifications Required:

Bachelor’s Degree in Human Resources or related field.

Preferred Qualifications:

  •  Master’s degree.
  •  Professional Human Resources, Senior Professional Human Resources or similar certification.
  •  Experience in a Federally Qualified Health Center or health care environment.
  •  Experience working in a matrix organization.
  • Competencies Required:

Customer Service:

  •  Professional, courteous and respectful attitude in dealing with others.
  •  Commits to exceeding expectations of the patient.


  •  Works well with others.
  •  Contributes input to improve outcomes.
  •  Asks others for opinions and feedback; provides feedback.

Minimal Training Time:

Introductory period consisting of 180 days.

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.

The employee is occasionally required to move about the office, use hands and fingers to feel, handle or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed in an office and in outreach settings. The noise level and space accommodations in the work environment may vary.


Please forward resume by email, with salary requirements, to, and reference the job title in the subject line.

Equal Opportunity Employer

Ryan Network is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.