Executive Director

The William F. Ryan Community Health Network is a group of not-for-profit, federally qualified health centers that delivers high quality, affordable and comprehensive medical care to diverse and underserved communities. We are currently seeking an Executive Director for our William F. Ryan Community Health Center located on the Upper West Side of Manhattan.

Position Overview:

Manage and direct the delivery of high quality comprehensive health services at William F. Ryan Community Health Center, assuring the optimum functioning of all aspects of the health center. This work is carried out in support of the mission and goals of Ryan Network.

Essential Functions:
Minimum Experience and Skills Required:

  • Responsible for the day-to-day operations, including oversight of Patient and Clinical Services.
  • Coordinate health center efforts internally, as well as externally to promote continuous high-
    quality service and avoid unnecessary duplication of effort and cost inefficiencies.
  • Supervise direct reports; manage a team that provides day-to-day supervision of direct service
    staff.
  • Participate in the recruitment and hiring of staff and train and develop staff.
  • Ensure that patient flow, patient inquiries, complaints and other customer service issues are promptly and appropriately addressed.
  • Support and implement Network policies and strategic plans.

Collaboration and Community Involvement

  • In concert with Network leadership and other organizational leaders throughout the Network, participate and establish policies as appropriate.
  • Attend and participate in Senior Leadership Meetings, Board Meetings, Network Committee meetings as directed, and other meetings as directed.
  • As requested, represent the health center in the community and with various outside agencies by participating in appropriate and relevant committees and activities such as community advisory boards, government hearings and advocacy activities.
  • Demonstrated track record of performing successfully in a fast-paced, high volume call center environment, exhibiting ability to improve productivity and staff performance.

Quality Improvement and Compliance

  • Ensure high standards of care and productivity by participating and implementing quality. improvement activities and stay abreast/informed of developments in the healthcare industry.
  • In concert with the Network leadership, ensure that the health center remains in good standing with all funding agencies, including Federal, State and local authorities, through compliance with statutory and regulatory requirements and the filing of required reports.
  • In concert with the Network leadership, secure and maintain all necessary licenses and certifications for the Center’s operation.

Other

  • Immediately report any major problems and/or unusual occurrences to supervisor.
  • Other projects and/or assignments as necessary.

Minimum Experience and Skills Required:

  • At least 10 years of relevant work experience
  • Minimum 5 years work experience in a senior management position in health care with increasing responsibility and supervisory skills.
  • Knowledge of program development & administration, community based health services and managed care.
  • Proven track record of management and astute leadership with ability to set clear priorities, delegate, and guide investment in people and systems; keen analytic, organization and problem solving skills which support and enable sound decision making.

Education, Licenses and/or Certifications Required:
Bachelor’s Degree.

Preferred Qualifications:

  • Master’s Degree.
  • Experience in board development, fundraising, marketing/branding and/or fiscal management.

Preferred Qualifications:

  • Master’s Degree.
  • Experience in board development, fundraising, marketing/branding and/or fiscal management.

Competencies Required:
Customer Service:

  • Professional, courteous and respectful attitude in dealing with patients.
  • Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the
    patient served (if applicable).
  • Commits to exceeding expectations of the patient.

Cooperation/Teamwork

  • Works well with others.
  • Contributes input to improve outcomes.
  • Asks others for opinions and feedback, provides feedback in a tactful respectful way.

Minimal Training Time:
Six months of actual workdays introductory period.

Working Conditions:
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk and hear.
The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is performed primarily in an office setting. The noise level in the work environment may vary.

Disclaimer
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.


Please forward resume and salary requirements to careers@ryancenter.org, and reference job title in the subject line.

Equal Opportunity Employer
The Ryan Network is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.