Care Technician for HIV Services - Ryan Chelsea-Clinton

September 13, 2018

Position Overview:

To promote and support access to HIV Services by: performing rapid HIV point of care (POC) testing to individuals at the Center and during field and outreach activities, perform case finding, facilitate and implement initiation of Immediate Anti-Retroviral Therapy (IART), facilitate linkage to care for newly diagnosed individuals, conduct care coordination and case conferencing.

Essential Functions:

  • Conduct POC HIV Testing utilizing all available methods, including Inverness Medical ClearView Rapid HIV- ½ Antibody Testing, OraSure and OraQuick ADVANCE Rapid Testing.
  • Conduct promotion and patient recruitment for Ryan’s HIV services, in collaboration with the Network’s Prevention, Education, and Outreach (PEO) team.
  • Support HIV Services staff in individual and group sessions to educate community members about the Center’s HIV and PrEP services.
  • Complete non-medical assessments of patients.
  • Develop linkages between health care and mental health providers, drug treatment programs, local social service agencies, and other resources to assure continuity of care of patients.
  • Provide navigation services to link Ryan’s HIV patients to Primary Care, Medication Adherence, and other services, as appropriate.
  • Conduct care planning activities (e.g., scheduling appointments, monitoring appointment adherence, preparing bi-annual care plan, etc.) for HIV patients in partnership with patient care teams (e.g., medical provider, nursing staff, etc.).
  • Conduct follow-up and (re)engagement activities for HIV patients not adherent to HIV related medical visits.
  • Advocate on patients’ behalf to ensure patients receiving HIV support services are connected to all relevant and available entitlements, including enrollment in insurance assistance programs (e.g., ADAP).
  • Assist in quality improvement and performance improvement initiatives related to the increased utilization and efficiency of HIV services.
  • Practice accepted infection measures in accordance with OHSA Bloodborne Pathogens Standards.
  • Provide crisis intervention and referrals to emergency services.
  • Refer patients with overt psychiatric problems to psychiatric practitioners.
  • Collaborate and consult with team and other service providers in identifying service gaps and care planning, disposition and closure.
  • Provide home, hospital or community site visits and escort, as appropriate.
  • Attend required meetings, case conference and supervision, as assigned.
  • Assist in the provision of presentations to Ryan staff about HIV and PrEP as assigned.
  • Attend professional conferences, in-service seminars and meetings, as assigned.
  • Immediately report any problems/unusual occurrences to supervisor.
  • Must demonstrate a professional, courteous and respectful attitude in dealing with patients, immediate supervisor and other employees.
  • Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served.
  • Perform other duties assigned.

Competencies Required:

Customer Service:

  • § Professional, courteous, and respectful attitude in dealing with patients
  • § Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (if applicable)
  • § Commits to exceeding expectations of the patient


  • § Works well with others
  • § Contributes input to improve outcomes
  • § Asks others for opinions and feedback, provides feedback in a tactful & respectful way


Education, Experience and/or Skills REQUIRED:

  • AA in Health or Human Services
  • Experience in providing supportive services to the targeted population High Risk Negative (HRN) required.
  • Trained in HIV Testing and experience required.
  • At least two years of experience providing educational or social services to HIV positive patients and/or providing sexual or HIV education services to the targeted High-Risk Negative (HRN) population.
  • Effective communication and writing skills.
  • Proven track record of organization, attention to detail and ability to respond promptly to requests, anticipate organizational needs, and maintain efficient office operations.
  • Strong computer literacy with proficiency in standard office software/hardware such as Microsoft Word, Excel, Outlook, PowerPoint.

Education, Experience and/or Skills Preferred:

  • BSW or BA in Health or Human Services
  • Spanish or French speaking preferred.
  • Licensed Phlebotomist

How To Apply

Please forward resume by email to, and reference the job title in the subject line.