Clinical Care Manager

October 4, 2019

Position Overview:

Under the direction of Executive Director and clinical direction by Medical Director, manage all aspects of the day-to-day operation of the clinical team in primary care, specialty care and laboratory, including clinical and administrative supervision, scheduling patients, and monitoring patient flow. This work is carried out in support of the mission and goals of the Ryan Health.

Essential Functions:

  • Recruit, hire, train and supervise (clinically and administratively) all clinical support staff.

  • Oversee all daily operations within the departments and report any unusual occurrences and problems to Administration.

  • Monitor patient flow and nursing/practitioner workload to ensure productivity of staff, quality of care, and patient satisfaction.

  • Screen patients requesting to be seen on a walk-in basis to determine which must be seen by a practitioner that same day.

  • Develop, implement and monitor support staff schedules to facilitate the smooth functioning of the clinical team and Laboratory Unit.

  • Respond to patients’ family complaints and inquires; direct patients to the appropriate practitioner, department or referral source.

  • Coordinate all activities of the PCAP Program; ensure that all prenatal procedures and services are in compliance with PCAP regulations and are fully implemented. Interface with New York State Department of Health PCAP staff in the role of Ryan’s PCAP Coordinator; prepare and maintain relevant reports as they relate to PCAP.

  • Ensure that electronic medical information (charts, referral forms, prescriptions, lab slips, etc.) is kept in a complete, safe, organized and confidential manner.

  • Provide clinical in-service training on an on-going basis to Medical Assistants, Licensed Practical Nurses, and Registered Nurses.

  • Assist the Clinical Management in implementing, monitoring and evaluating grant objectives and developing clinical procedures for assigned staff.

  • Serve as a liaison with other community agencies, health care providers, social services agencies, schools, etc.

  • Forecast, administer, and document immunizations.

  • Attend and participate in Center meetings as requested, including but not limited to Quality Improvement Meetings, Peer Review Meetings, Practitioners Meetings, and Supervisors Meetings.

  • Chair the monthly nursing meetings.

  • Practice accepted infection control measures in accordance with the OSHA Bloodborne Pathogens standards and Center policies and procedures.

  • Immediately report any problems or unusual occurrences to supervisor.

  • Work collaboratively with other Unit Managers within the network and provide coverage in these areas as needed.

  • Other duties and/or projects as assigned.


Minimum Experience and Skills Required:

· Two (2) years of experience in ambulatory setting (i.e. emergency room, clinic, or health center).

· Pediatric experience.

· Supervisory experience.

· Proficiency in Electronic Health Record Systems.

· Computer literacy in a Microsoft environment: MS Outlook, Word and Excel.

· Strong organizational skills

· Ability to direct activities in a busy clinical environment.

Education, Licenses and/or Certification Required:

  • Bachelor of Science Degree in Nursing (BSN) from accredited institution.

  • Current New York State Registered Nurse (RN) License.

    Preferred Qualifications:

  • Bilingual English/Spanish.

    Competencies Required:

    Customer Service:

  • Displays professional, courteous and respectful attitude in dealing with patients.

  • Commits to exceeding expectations of the patient.

  • Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served.


  • Works well with others.

  • Contributes input to improve outcomes.

  • Asks others for opinions and feedback; provides feedback in a tactful respectful way.

    Minimal Training Time:

  • 180-day introductory period.

Working Conditions:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in an office setting. The noise level in the work environment may vary. Field visits and outreach are also performed at homes, hospitals or other service agencies and community venues.


The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity /Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply