Desktop Support Technician

August 13, 2019

Position Overview:

The Desktop Support Technician will work with the IT Director to implement and maintain software, hardware, and network connectivity for each Ryan Center employee. He/she will provide support on all organization supported software applications and hardware; generate system reports; manage the new hire onboarding to create accounts and permissions; troubleshoot computer problems and determine source and advise on appropriate action.

Essential Functions:

  • Implementation of software and productivity tools, setup, diagnostics, repair, and overall usability of the customer computer system.

  • Provide technical service and support to offsite locations

  • Manage offsite installation, repair, maintenance

  • Diagnose errors or technical problems and determine proper solutions

  • Respond to staff questions in person, phone, email on all organization supported technology systems.

  • Help with new hire onboarding as it pertains to setting up application accounts, external application access and security permissions.

  • Document resolutions and configurations for future reference.

  • Attend all meeting and/or training sessions as required.

  • Immediately report any problems or unusual occurrences to supervisor.


Minimum Experience and Skills Required:

  • Minimum 2 years of experience in supporting and configuring Windows based hardware, printers, tablets, scanners and mobile phones

  • Minimum 2 years of experience is supporting and configuring Windows desktop operating systems, office productivity applications and other software platforms.

  • Solid understanding of computer networking, associated hardware and software

  • Must be able to work in a team-focused environment to accomplish goals and tasks.

  • Good communication and interpersonal skills.

Education, Licenses and/or Certifications Required:

  • High School Diploma

  • Certifications in Microsoft systems or other software platforms.

Preferred Qualifications:

  • B.A. or B.S., preferably in Information Technology, Engineering, or Health Care.

Competencies Required:

Customer Service:

  • Professional, courteous and respectful attitude in dealing with patients.
  • Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patient served (if applicable).
  • Commits to exceeding expectations of the patient.


  • Works well with others.
  • Contributes input to improve outcomes.
  • Asks others for opinions and feedback; provides feedback in a tactful respectful way;

Minimal Training Time:

180-day introductory period.

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work is primarily in a mental health clinic and/or general primary care setting which includes the unpredictability in behaviors of individuals and acute and chronic infectious diseases which may be contagious. Adequate preparation and precaution is necessary.


The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply