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Director of Quality Improvement - Ryan Health | West 97th Street

May 29, 2020

Position Overview:

This position functions as the Director of Quality for the Ryan Health and Ryan Chelsea-Clinton network. The Director plans, directs, implements, manages, and monitors Quality Improvement programs and activities for all clinical areas for the Ryan Health Network and promotes and monitors high quality, cost-effective health care. This work is carried out in support of the mission and goals of Ryan Health.

Essential Functions:

  • Recruits, supervises, and evaluates the performance of other staff members in the Department of Quality.
  • Participates in overall planning of clinical services and coordinates with other clinical areas (Mental Health, Nutrition, Dental, etc.) to ensure that quality metrics are being met.
  • Plans, directs, and manages all aspects of the health services quality improvement activities in collaboration with appropriate administrators.
  • Assists in the identification of clinical problems throughout the network, ensures the implementation of corrective measures, and monitors ongoing adherence to quality standards.
  • Directs and manages Risk Management strategies throughout the network, including peer review, patient complaint procedure, procedure for adverse clinical outcomes, etc.
  • Develops population health strategies and assists in implementation at all network sites.
  • Monitors patient utilization and medical staff productivity to ensure timely patient access to cost-efficient medical services.
  • Prepares reports for the network Quality Improvement Committees. Monitors quality improvement activities of Clinical and Support Services staff.
  • Collects, reviews, and prepares for the Chair of the Morbidity and Mortality Committee all morbidity and mortality reports in the network. Attends and assists the Chair at the Morbidity and Mortality Committee meetings.
  • Assists the Medical Directors or designees during site visits from regulatory agencies.
  • Designs study methods and tools, procedures, and sampling strategies for reliable data and statistics. Collates, presents, and disseminates data to meet quality and cost-efficiency goals.
  • Evaluates and summarizes Quality Improvement Program activities for the Administration and the Board of Director’s Quality Improvement Committee.
  • Provides in-service trainings to Department Heads, clinical staff, and other appropriate staff on quality-related metrics, improvement issues, and regulation changes.
  • Works with Managed Care Organizations on quality improvement initiatives and assures that the Network is maximizing quality incentives.
  • In collaboration with medical leadership, develops clinical standards and criteria, including disease management initiatives.
  • Participates in patient care as needed or on a regular basis to achieve the goals of clinical program development and quality improvement in the network.
  • Remains up to date on pertinent clinical issues and standards of health care.
  • Attends staff, in-service, and other meetings as assigned.
  • Immediately reports any problems and/or unusual occurrences to supervisor.
  • Participates in other special projects and other duties as assigned.
  • Practices accepted infection control measures in accordance with OSHA Bloodborne Pathogens Standards, and network Policies and Procedures.
  • Maintains contact with regulatory agencies regarding policies and regulations pertinent to maintaining an effective Quality Improvement Program.
  • Asks others for opinions and feedback, provides feedback in a tactful respectful way


Minimum Skills and Experience Required:

  • Minimum five (5) years of clinical and administrative skills in an ambulatory care setting
  • Understanding of quality improvement and assurance methodologies
  • Prior experience in clinical program development
  • Prior supervisory experience

Education, Licenses and/or Certification Required:

  • Nurse practitioner license in the State of New York

Preferred Qualifications:

  • Bilingual: English/Spanish or other language
  • Prior experience in a multi-site Federally Qualified Health Center (FQHC) or other ambulatory setting

Competencies Required:

Customer Service:

  • Professional, courteous, and respectful attitude in dealing with patients
  • Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served (if applicable)
  • Commits to exceeding expectations of the patient


  • Works well with others
  • Contributes input to improve outcomes
  • Asks others for opinions and feedback, provides feedback in a tactful respectful way

Minimal Training Time:

Six months of actual workdays probationary period .

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, and hear.The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily in a mental health and/or general primary care setting which include the unpredictability in behaviors of individuals and acute and chronic infectious diseases which may be contagious. Adequate preparation and precaution are necessary.


The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply