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Medical Case Manager -Ryan Health | W. 97th Street & Harlem Sites

September 2, 2020

Position Overview:

Under the direction of the Case Manager Supervisor, the RAP / Part C Case Manager, who is a major member of the team provides care coordination, health education, and health promotion services to address barriers to care and provides supportive services to help the patient self-manage his/her illness and ensure that patients have access to and obtain needed medical, psychiatric, and social services.

Essential Functions:

  • Assists patients with initial adjustment to the illness by providing emotional support, and connecting them with necessary basic needs, medical, financial, psychological, and social services with the goals of enabling them to eventually function successfully.
  • Address immediate needs of new patients to enable them to receive Rapid Treatment (iART) (e.g. insurance, social service resources, homelessness)
  • Addresses barriers to accessing medical care through assessment of bio- psychosocial and medical needs.
  • Assesses patient’s needs from a strength-based approach that considers patient’s resiliency as well as vulnerabilities.
  • Assess patients, families, and significant others, for case management services through intake, development of individualized service plans, case conferencing and review of relevant documentation as per the requirements of the grants (eg. RAP, Part C, MSA)
  • Collaborate and consult with team, including medical providers, support staff, and other service providers (e.g. Mental Health), to develop service plan and patient goals to address service gaps, patient needs, and care planning, and to assist in achieving optimal patient outcomes.
  • Implement, monitor, reassess, and document activities related to the service plan to ensure that patients’ needs are met.
  • Screen and assist patients and significant others on eligibility for entitlements, such as financial, legal, housing, and social support services.
  • Advocate and negotiate services on behalf of patient, family, and significant others, in accordance with center policies and procedures.
  • Refer patients with overt psychiatric problems to psychiatric practitioners


Education, Experience and/or Skills Required:

  • BSW or BA in Health or Human Services, Health Education, Mental Health, Counseling, or related field
  • Experience working with persons in a health care or social service setting
  • Computer skills
  • Effective communication and writing skills.

Experience and/or Skills Preferred:

  • BSW, MSW or Master’s Degree in a related field
  • Bilingual (English & Spanish)
  • Competencies Required:
  • Customer Service:
  • Professional, courteous, and respectful attitude in dealing with patients
  • Demonstrates strong ability to develop relationships with patients with diverse backgrounds (e.g. socio-economic, ethnic, racial, sexual orientation and preference)
  • Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served (if applicable)
  • Ability to take responsibility for their own learning
  • Commits to exceeding expectations of the patient
  • Cooperation/Teamwork
  • Works well with others
  • Contributes input to improve outcomes
  • Provides coverage for other case managers under the direction of the Supervisor of Case Management.
  • Asks others for opinions and feedback, provides feedback in a tactful & respectful way

Probation Period:

  • 90-day probation period.

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in an office or community/outreach setting. The noise level in the work environment may vary. Field visits and outreach are also performed at homes, hospitals or other services agencies.


The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply