Medical Records Supervisor

November 18, 2019

Position Overview:

Under the direction of the Director of Medical Records, supervise, and provide technical guidance to, the Medical Records staff across the organization. Provide medical records guidance to patient services staff at other Ryan Health locations. Perform direct medical functions as necessary and directed by supervisor. Work collaboratively with all Ryan Health staff and departments that interface with Department of Medical Records. This work is carried in support of the mission and goals of Ryan Health.


Essential Functions:

Assist the Director of Medical Records in the

operational management of the Medical Records Department.

Supervise and coordinate the medical records staff at

all Ryan Health locations. Ensure that all departmental operations run smoothly

and efficiently.

Coordinate and collaborate with other supervisors,

department heads with regard to medical records functions throughout Ryan


Coordinate medical records staff meetings as directed

by supervisor.

Supervise day-to-day operations of Medical Records

Department in absence of Director of Medical Records.

Oversee and manage the requests by patients and

third-parties for medical records of Ryan Health patients.

Ensure hard copy medical records are accurately and

timely scanned into electronic medical record (EMR).

Detect, define, and develop solutions to challenges in

the administration and maintenance of medical records at Ryan Health.

Notify supervisor as problems or issues arise with the

effective administration and maintenance of medical records, particularly

with regards to other departments.

Keep current with technological and legal developments

which impact the administration and maintenance of medical records,

including professional development, meetings, and conferences with

supervisor’s prior approval.

Motivate medical records staff to achieve their job

duties and functions to the best of their abilities.

Work closely with Human Resources Department with

regards to any union related issues impacting the Medical Records

Department and/or staff.

Immediately report any problems or unusual occurrences

to supervisor.

Attend all meeting

and/or training sessions as required.

Other special projects/assignments as needed.

Minimum Experience and Skills Required:

Three (3) years prior experience in Medical Records


One (1) year of supervisory experience.

Education, Licenses and/or Certifications Required:

Associate’s Degree in Medical Records Administration or

related area.

Registered Health Information Technician/Registered

Health Information Administrator (RHIT/RHIA) certifications from American Health

Information Management Association (AHIMA)

Preferred Qualifications:

Bachelor’s Degree.

Experience working with Electronic Health Record.

Competencies Required:

Customer Service:

Professional, courteous and

respectful attitude in dealing with patients.

Demonstrates the knowledge and

skills necessary to provide care appropriate to the age of the patient

served (if applicable).


to exceeding expectations of the patient.



well with others.

Contributes input to improve


Asks others for opinions and

feedback; provides feedback in a tactful respectful way;

Minimal Training Time:

Six (6) months.

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work is primarily in a mental health clinic and/or general primary care setting which includes the unpredictability in behaviors of individuals and acute and chronic infectious diseases which may be contagious. Adequate preparation and precaution is necessary.


The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply