Become a Patient

Why Ryan Health?

Ryan Health delivers exceptional primary care to our patients, as well as a range of services from women's health and pediatrics, to behavioral health, HIV care, and chronic disease management. Our Care Teams include doctors, physician assistants, nurse practitioners, medical assistants, nurses, health educators, and patient services representatives.

Ryan Health is committed to reducing or eliminating financial barriers to care. Patients are welcome regardless of their ability to pay. We offer a sliding fee-discount program based on family size and income. You must apply with a Ryan Health staff member to see if you qualify. In addition, we offer discounts on health insurance deductibles, co-payments, and co-insurance, when possible. Our staff will work with you to make sure that the cost does not prevent you from receiving needed healthcare services.

We Speak Your Language

More Than 50% of Ryan Health Staff Are Bilingual

Accepted Forms of Payment

Ryan Health minimizes cost and inconvenience to patients wherever possible by offering a sliding-fee scale based on income and family size, and accepting many forms of health insurance, including:

1199 National Benefit Fund

1199 Home Care

ADAP

Aetna

Affinity

Amida Care

Blue Cross / Blue Shield

Cigna

Emblem (GHI/HIP)

Empire Blue Cross/Blue Shield/Healthplus

Fidelis Care

Healthfirst

Humana (Medicare)

Medicaid

Medicare

MetroPlus

Oscar

Senior Whole Health

Senior Health Partners

United Healthcare

Wellcare

Note: Health plans may vary

Dental Services

DENTAQUEST

Guardian Dental

Healthplex

Mental Health Services

Beacon Health

Vision Services

Davis Vision

Superior Vision

Sliding Scale Fee

Ryan Health will never turn you away because of your inability to pay. How much you pay for a service is based on your family size and income. Laboratory work, general x-rays, and EKGs are included in the fee for each visit. Ryan Health offers a low-cost pharmacy plan if you do not have insurance that covers prescriptions.

Payment Assistance

The Ryan Health's Patient Accounts Department can also assist you in applying for:

Medicaid

Child Health Plus (CHP)

ADAP Plus

Family Planning Benefits Program

Cancer Screening Services

Medicaid for Pregnant Women

Appointments

Welcome to the New Ryan Health Online Scheduler!

This scheduler is available to ALL returning patients and new patients 14+. Available services for online scheduling include:

  • COVID-19 Vaccinations and Testing
  • Primary Care
  • Dental
  • Eye Care
  • Specialty Care (Referrals are required for Specialty Services. Always bring your referral with you at the time of the visit.)

Our Online Scheduler can also:

  • Change, cancel, and confirm your appointments
  • Check in when you arrive
  • Complete paperwork
  • Provide feedback about your experience at Ryan Health
  • Will also send you reminders about upcoming appointments and services your provider has recommended for you.

For New Patients:

If you are a new patient considering Ryan Health for your care, you will need the following information to successfully schedule an online appointment you will need:

  • Insurance Information
  • Proof of Income
  • ID

For Returning Patients:

To successfully schedule your appointment, you will need to:

  • Know the name of your usual provider.
  • Verify your identity. A code will be sent to the phone number listed in our records. Call 212-749-1820 if you do not receive a verification code. Continuity of care is very important to improve health outcomes. Please schedule your appointment with your usual provider.

Check out some frequently asked questions below about our Online Scheduler:

Can I communicate in a language besides English?

​Yes! We are able to send messages in English and Spanish. Reply in the language you are most comfortable with and we will translate your response.

Is this platform secure?

Yes. The online scheduling messaging system is HIPAA compliant, meaning that your personal health information (PHI) is protected and completely safe. Text messages will be used for things like appointment reminders and referrals. When the communication involves PHI, we'll send you a secure link.

What technology do I need to use the Online Scheduler?​

To use our texting function, you simply need a phone that can send and receive text messages. To access confidential communication involving PHI, your phone will also need to be connected to the internet.

If you do not have a phone that can send and receive text messages, we will send you an email. If you do not have an email address on file, we will call you by phone.


Schedule an appointment today

MyCare Portal

Ryan Health uses a secure electronic medical record (EMR) for patients’ medical information. Our MyCare Portal gives you direct access, through a secure website, to some of your personal health information in the EMR. The MyCare Portal also allows you to:

  • Request a refill of prescriptions
  • Send and receive messages to your provider
  • View some of your lab results
  • View your visit summaries

If you are an existing patient without a MyCare Portal account, we encourage you to sign up for a MyCare Portal account by clicking the corresponding button below.

Request Medical Records

Thank you for choosing Ryan Health! Please allow 10 days for forms and up to 30 days for copies of medical records. You will receive your records as a link in your email. The link expires after 90 days, please download your records.

Portal User Guide

Frequently Asked Questions

For after hour service, what number do I call?

If your medical need is an emergency, call 911.

If you are ill and need to speak with a practitioner after hours call 212-749-1820

How do I register for the MyCare Portal?

If you are a registered Ryan Health patient and have an active email address, you can request access to the Portal here. Please select your primary location and submit your information.

How do I get to the MyCare Portal?

Once you have a user name and password, you can get to the MyCare Portal directly from our website www.ryanhealth.org by clicking on the "MyCare Portal" link at the top of every page and follow the instructions to log in.

How do I use the MyCare Portal?

For detailed instructions on how to use the MyCare Portal, please reference our Help Video

Does anyone else have access to my personal health information in the MyCare Portal?

If you are an adult patient, only YOU or your legal guardian (if any) has access to your personal health information in the MyCarePortal.

How does Ryan Health protect the information I enter through the MyCare Portal?

From time to time, you may wish to enter additional personal information about your medical care through the MyCare Portal. All of the information you enter will be subject to the same privacy protections and only accessed by providers according to Ryan Health's Notice of Privacy Practices.

All of the personal health information of our patients is maintained on secure servers on-site in accordance with the applicable regulations of the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).

Do I have a role in protecting my personal health information?

Yes. Just as with on-line banking, you can keep personal information on the MyCare Portal secure and confidential by:

  • Never sharing your user name and password
  • Always “logging off” when you are done using the MyCare Portal
  • Resetting your password if you suspect the security of your log-on has been compromised.

You may also contact Patient Services to disable your account.

What if I forget my password?

No problem. There are two ways to deal with that:

1. You can reset your own password on-line by answering the security questions you set when you signed up initially. You will then receive an email with the information needed to reset your password.

2. You may also contact the Patient Services Department at:

  • Ryan Health | West 97th Street (212) 749-1820
  • Ryan Health | Women & Children’s Center (212) 749-1820
  • Ryan Health | NENA (212) 477-8500
  • Ryan Health | Adair (212) 222-5221
  • Ryan Health | Frederick Douglass (212) 866-4400
  • Ryan Health | Chelsea-Clinton (212) 265-4500
  • Ryan Health | Wadsworth (212) 749-1820
It says my account is “locked”. What do I do?

Please contact the Patient Services Department at:

  • Ryan Health | West 97th Street (212) 749-1820
  • Ryan Health | Women & Children’s Center (212) 749-1820
  • Ryan Health | NENA (212) 477-8500
  • Ryan Health | Adair (212) 222-5221
  • Ryan Health | Frederick Douglass (212) 866-4400
  • Ryan Health | Chelsea-Clinton (212) 265-4500
What is the Healow App?

Healow is an app you can download to your Android or iPhone or other mobile device that gives you access to your personal health information just like using the MyCare Portal. Just enter our practice code: FICGAA and log in!

What can I do with my Healow?
  • View upcoming and past appointments
  • Request medical records
  • Request prescription refills
  • View certain lab results
How do I get Healow?
  • You must have a MyCare Portal account.
  • You can download Healow from Google Play Store or from the IOS App Store for FREE.
How do I link my Patient Portal account to my Healow app?

Once you have set up your MyCare Portal account and downloaded Healow enter the practice code: FICGAA.
(Please note that all patients throughout the Ryan Health gain access through this location.)