The news about coronavirus, or COVID-19, and its impact on New York City changes quickly. As the scope of the virus becomes clearer, government and businesses are making decisions that will change our daily lives for the foreseeable future.
Measures to Keep you Safe at Our Centers
As New York City begins phased re-opening on June 8, and more of our community resume daily activities, we want to assure you that we are prepared to see you in our centers.
Ryan Health has taken added steps to protect our patients and staff as we return to full operations. Every precaution is being taken to keep you, our visitors, and staff safe through the adoption of comprehensive safety protocols and policies.
Here is what to expect when you visit one of our centers:
- Pre-screening for COVID-19: All patients are screened for COVID-19 symptoms when they schedule an appointment and are reminded of their appointment.
- Universal Screening: Welcome stations at the entrance of each center are checking patients, visitors, and staff for a fever, and screening for COVID-19 symptoms.
- Facemasks: Consistent with CDC recommendations, all patients, visitors, and staff entering the center must wear a facemask or face covering. A facemask is provided to anyone without one. If a patient chooses not to wear a mask, the individual may be refused to be seen.
- Hand Hygiene: Patients and visitors are asked to use hand sanitizer upon entering a center. Hand sanitizers also are available throughout the center. Staff is also expected to use a hand sanitizer or wash their hands upon reporting to work.
- Visitor Limitations: One adult is allowed to accompany a patient for a visit, if medically necessary. One parent can accompany a pediatric patient. No other visitors are allowed.
- Protective Screens: Plexiglas protective screens have been installed at registration and check-in to protect patients and staff.
- Cleaning and Disinfecting: At each center, more frequent cleaning and disinfecting of high touch areas have been scheduled, including tables, doorknobs, counter-tops, patient kiosk touch screens, and elevator buttons. All medical equipment is sanitized between every patient.
- Social Distancing: Seating in the waiting areas have been arranged to encourage social distancing of six feet between patients; please observe posted signs.
- Dental Care: Services are resuming at Ryan Health, after being on hold due to COVID-19. We’re ready to welcome you back for checkups and cleanings! We have made some necessary changes to keep you safe. For more information about Dental Care at Ryan Health click here.
Keeping you and our staff safe and healthy are our top priorities. We continuously follow the guidance of the US Centers for Disease Control, New York State Department of Health, and the New York City Department of Health and Mental Hygiene. As we have throughout this health crisis, we will adopt our protocols and policy as the situation requires.
If you would like to make an appointment, please log onto your MyCare Portal account, or call us at 212-749-1820 where one of our Call Center staff can answer your questions.
Primary Care and Key Specialty Services:
- Consolidation of Ryan Health | Frederick Douglass and Adair: We will be consolidating patient care at our two Harlem sites into one center. We have seen a significant reduction in patient visits in Harlem. Effective Monday, March 30, any patients requiring primary care, will be seen at Ryan Health | Adair.
- Due to a decrease in patients seeking care, our centers are closing at 5 pm and suspending Saturday appointments until further notice.
If you can, prepare a 30-day supply of prescriptions and essential medications. Use our MyCare Portal or call us at 212-749-1820 if you need refills. Have essential household supplies on hand. And have a support system in place for older family members.
Telehealth Appointments Are Available
Due to COVID-19, routine appointments or non-urgent healthcare are now available via telehealth appointments with Ryan Health providers. For more information on routine appointments vs. emergency care click here.
- Same-day sick appointments are also available as telehealth appointments.
- If you would like to schedule a telehealth visit with a Ryan Health provider, and already have a MyCare Portal account click here. Otherwise please call 212-749-1820.
- For our Emotional Wellness Center patients, to make an appointment please call (212) 769-7200.
- Please be on time for your appointment, otherwise, you might lose access to your timeslot.
- For more information about telehealth appointments at Ryan Health click here
During the COVID-19 crisis, all copays and other patient payments, including for uninsured patients, will be waived for telehealth visits.
The common signs and symptoms of COVID-19 are:
Shortness of breath
Caring For Our Patients During The Pandemic
If you believe you have symptoms of COVID-19:
- If you have mild to moderate symptoms, stay home. You should not seek medical care or try to get tested. By staying home, you reduce the possibility of transmission to others, including health care workers who are needed to care for the more seriously ill. For more information about managing mild COVID-19 symptoms at home, click here.
- If your symptoms do not go away or get worse after three to four days, consult with your doctor.
- Stay home for at least seven days after your symptoms started. Make sure that you have been fever-free for three days without the use of fever-reducing drugs, such as Tylenol and ibuprofen. Also, make sure that your cough and sore throat are better before you go back to your routine. If you never had a fever, stay at home for at least three days after your symptoms start improving.
- If you go out to see your doctor, wear a face mask if available. If possible, take a private car, sit in the back seat and roll down the window.
- If you have more severe symptoms, such as difficulty breathing and very high fever, go to an emergency department. Call 911 if you need help right away.
To see our full March e-newsletter article on COVID-19 click here.
For helpful information for managing mild COVID-19 symptoms at home from the Centers for Disease Control and Prevention (CDC) click here.
First and foremost, please don’t panic. Yes, coronavirus is very serious, and you have seen a global mobilization to minimize its impact. You have no doubt heard about the specific actions you should take now. Remember to Do The FIVE:
- HANDS Wash them often
- ELBOW Cough into it
- FACE Don't touch it
- SPACE Keep a safe distance
- HOME Stay if you can
The webpage is for informational purposes only. Any discussion herein of medical conditions or treatment is not intended as a substitute for advice from a physician or qualified healthcare professional.